Ellen Thornthwaite Posted August 2, 2021 Report Share Posted August 2, 2021 I've just bought a new computer, and need to put my Nitro PDF on it. When I download the program from the website on the new computer it says serial number not found. I have tried following the instructions to 'deactivate' my serial number but that doesn't work either as it says 'Please select devices to deactivate' but there is nothing to select. I have also tried to download the Nitro PDF 12 from multiple links but the links don't open. I submitted a technical support ticket, and the response from Cleverbridge is that they can't assist and that I should submit a ticket... Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 3, 2021 Official Nitronaut Report Share Posted August 3, 2021 Hello @Ellen Thornthwaite Thank you for your message - I can help you out. We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
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