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Help moving Nitro to new laptop

Ellen Thornthwaite

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Ellen Thornthwaite

I've just bought a new computer, and need to put my Nitro PDF on it.

When I download the program from the website on the new computer it says serial number not found. I have tried following the instructions to 'deactivate' my serial number but that doesn't work either as it says 'Please select devices to deactivate' but there is nothing to select.

I have also tried to download the Nitro PDF 12 from multiple links but the links don't open.

I submitted a technical support ticket, and the response from Cleverbridge is that they can't assist and that I should submit a ticket... 

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  • Official Nitronaut

Hello @Ellen Thornthwaite

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 


Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.

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