Need to activate my product

[Carmen Bonilla]

Hi, 

I'm trying to activate my product on my new computer, activation code 234600-xxxxxx-022784

When trying to do so, a pop up window came up that asked me to choose the devices to deactivate the license on, but there were no options for me to choose the devices. My registration could not proceed because of this.

Please help.

Carmen

Edited August 8, 2021 by AllainU

[Allain Umailin]

Hello @Carmen Bonilla,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 10 serial number:

https://www.gonitro.com/nps/product-details/downloads 

Thank you for choosing Nitro and I hope this helps.