JKP Technologies Posted August 9, 2021 Report Share Posted August 9, 2021 I am attempting to move Nitro v12 from my old computer to my new machine I was able to deactivate on the old machine, but i'm stuck in a loop on the new computer. It brings me to a place where it gives me an ID, asked me to go to a website to activate but the website is dead. How do i go about entering my serial number back into my software to make this work? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted August 9, 2021 Official Nitronaut Report Share Posted August 9, 2021 Hi @JKP Technologies, Thank you for reaching out to us through our Community Forums! I understand that you have Nitro PDF Pro v12 installed on the old computer. Please provide the following information so we could better assist you: 1. Your Nitro PDF Pro serial number. 2. The exact version and build of the software installed on the new computer. This information can be located under the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
JKP Technologies Posted August 9, 2021 Author Report Share Posted August 9, 2021 You can close this ticket - I had a dated version of the program and downloaded the latest version/build and it works now! Thank you Link to comment Share on other sites More sharing options...
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