Jump to content

Nitro Pro Crashes When Trying to Sign a Document


Charlie H
 Share

Recommended Posts

Charlie H

Nitro Pro keeps crashing every time I try to sign a document or add a new signature. I did not have this problem before. 

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin
Posted (edited)

Hello @Charlie H,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this combining issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide the following?:

-Any changes you are aware of before this happened (e.g. Windows Updates)?
-The serial number of your Nitro Pro that is crashing. 
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.45.0.917) or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. 
-How was this file created and was software was used?

To send the via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited by AllainU
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.