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Saved my document every step of the way and it crashed


Kelly Kanzius
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Kelly Kanzius

I saved my document every step of the way and it crashed and reverted back to a very previous version...like 1.5 hours of work gone! Help! 

So irritated with this program and if there is not a fix I'm done. I am so sick of this crashing and saying "Fixed your document" which means didn't fix it.

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  • Official Nitronaut
Allain Umailin
Posted (edited)

Hello @Kelly Kanzius,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

For the sake of initial troubleshooting of this crashing issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.16.9.574) or you can go to Control Panel > Programs and Features.
-Are you saving PDFs to a mapped Google Drive Business version?

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited by AllainU
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