Activating Nitro PDF Pro 12 - issue with activation certificate

[Alistair Goodall]

Hi,

My pc crashed last week, and reinstalled Nitro pdf 12 that I bought and paid for from Nitro / Cleverbridge. 

I tried signing in as the trial expiry is 9 days away but I am getting error message after I put in the serial number. Something to do with the activation certificate.

Please I need help

Alistair 

[Allain Umailin]

Hello @Alistair Goodall,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance. 

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234601-xxxxxx-135882

Thank you for choosing Nitro and stay safe always!

[Alistair Goodall]

I attempted to install the update but it fails and does not complete. 

Please help

[Allain Umailin]

Hello @Alistair Goodall,

Thank you for your response and patience.

To further assist you, please delete our .exe package then use below offline installer links:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.

[Farandy Hadi Saputra]

Hello Mr. AllainU i have same problem, when i try download from https://www.gonitro.com/nps/product-details/downloads i cannot install (failed)

and then i download http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi , it succesfully installed but when i try to activated by entering the serial number it failed again (-79 activation error)

what should i do ? i really need this app

thankyou