Activation issues

[Eduardo Sousa]

My laptop crashed and tried to reinstall Nitro without any success. I purchased Nitro several years ago and really like the software. Need help getting NITRO installed and activated? I tried all the suggested steps from installing Nitro again and visitng https://licenses.gonitro.com/prd/portal but nothing seems to work. HELP please.... 

[Reymund G.]

Hi @Eduardo Sousa

Thank you for reaching out to us through our Community Forums!

I can help you troubleshoot the installation and activation issue of your Nitro PDF Pro.
Please provide the following so we can proceed with the troubleshooting:

1. Your Nitro PDF Pro serial number. 
2. If you have successfully installed Nitro PDF Pro, please provide which version and build is installed. This information can be located under the Help tab > About Nitro Pro. 

If the installation was not successful, kindly provide a screenshot of the error message. 

Kind regards, 

[Eduardo Sousa]

Reymund,

I was able to install Nitro. However, every time I launch the software an "error occurred within our system" window pops up.

I just go ahead and close the window and then I can use the software as usual.  

Nitro Pro 12.16.9.574

[Reymund G.]

Hi @Eduardo Sousa

I can see that you have successfully installed Nitro PDF Pro 12.16.9.574 and was able to activate using your existing serial number. 

Regarding the error message when launching the software, could you please take a screenshot?
Does the error message contains a 401 error code?

Kind regards, 

[Eduardo Sousa]

Yes, it does contain a 401 error. How do you insert a screen shot?

 

 

[Reymund G.]

Hi @Eduardo Sousa

Thank you for the confirmation of the error message and no need to attach the requested screenshot. 
Please try the steps below and observe if the error message persists:

1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 
2. At the top right, click the Logout then close Nitro Pro.
3. Open Nitro PDF Pro then click the Login button and login using your Nitro Sign account. 

Kind regards, 

[waldo]

19 hours ago, Reymund G. said:

Hi @Eduardo Sousa

Thank you for the confirmation of the error message and no need to attach the requested screenshot. 
Please try the steps below and observe if the error message persists:

1. Open your Nitro PDF Pro then close the 401 error message if it shows up. 
2. At the top right, click the Logout then close Nitro Pro.
3. Open Nitro PDF Pro then click the Login button and login using your Nitro Sign account. 

Kind regards, 

I get this error consistently. I follow these steps quite often, but it never fails to go back and have the login 401 error.

[Reymund G.]

Hi @waldo

Thank you for reaching out to us through our Community Forums!

Could you please provide which version and build of Nitro PDF Pro is installed on your computer? This information can be located under the Help tab > About Nitro Pro.

Please provide as well the serial number you used to activate the software. 

Kind regards, 

[Dan Lichok]

I purchased NITROPRO, and I went to activate it, but I never received any activation code or license number, when I go to the "Need Help Activating Nitro Pro?"  Explain to me how I am to provide you the requested Serial Number, when I haven't a clue, since it was NEVER sent to me, so that I can obtain the activation code.

I have no way to speak with a human, no way to send anything to you, other than sitting with my thumb up my ass waiting for a response from, you on this Forum, great customer service and support.

[Reymund G.]

Hi @Dan Lichok

Thank you for reaching out to us through our Community Forums!

My apologies if you did not receive the serial number after purchasing the license. The details of the license is usually sent to the email address you use when you purchase the license. Sometimes, that email is being filtered to the spam/junk mail folder. Please check those folders and see if the email was filtered there. 

If there's no email related to your license purchase, could you please tell if this is a recent purchase? And, what is the email address you use when you purchase the Nitro PDF Pro license?

I look forward to your response.

Kind regards,