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While trying to print a pdf file, I get a crash report pop up


Rohit Bamzai
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Rohit Bamzai

Hello,

All of a sudden, I am unable to print PDF files, which I could do earlier till yesterday. Every time I send a file to print to my XEROX Phaser 3260 printer, I get a pop up saying do you want to send the crash report.

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  • Official Nitronaut
Allain Umailin

Hello @Rohit Bamzai,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this printing issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide the following?:

-Any changes you are aware of before this happened (e.g. Windows Updates)?
-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. 13.46.0.937) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you. 

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