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Nitro Pro Crashing


Matthew Svantner
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Matthew Svantner

Currently, I have the 13.46 version, and anytime I open a certain pdf on one computer, it will open Nitro and then crash. If I open it on another computer, it will open just fine. I have tried running as administrator. Also, I have tried uninstalling and reinstalling.

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Leslie Villarin

Hello @Matthew Svantner

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:

- Some sample files showing this error
- A screen shot of what you are seeing or any error message you are receiving

I look forward to your response.

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Matthew Svantner

I cannot provide some of the files but will say the ones they can open; they cannot edit them as when they start, it will crash. Here is the event viewer log on the issue.

 

Faulting application name: NitroPDF.exe, version: 13.47.4.957, time stamp: 0x611d1b7c
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x0000000000071208
Faulting process id: 0x35ac
Faulting application start time: 0x01d7a65326c457ef
Faulting application path: C:\Program Files\Nitro\Pro\13\NitroPDF.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: adc49c90-75c4-4442-ac5d-4f0ae5567936
Faulting package full name: 
Faulting package-relative application ID: 

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