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PDFpenPro - Freezing, slow rendering, excessive CPU usage (Apple M1)


Bill Mosca
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Bill Mosca

I had an open ticket with Smile for PDFpenPro 13.1 (Mac). I have been experiencing consistent slow/unresponsive PDF rendering with concurrent high CPU utilization (nearly 100%) on an M1 MacBook Pro. I have tried a clean install of PDFpenPro without success. I'd submitted a process sample to Smile at their request. The product is essentially unusable currently. Please advise as to how I should proceed. 

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  • Official Nitronaut

Hello @Bill Mosca,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:

-Is the same issue present before upgrading from PDFpen Pro 12.x?

-Does this only happen with a single PDF file? If yes, how was this file created and what software was used (e.g. exported PDF from AutoCAD)?

Thank you very much in advance and I am looking forward to hearing back from you.

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Bill Mosca

@AllainU, I first noticed this issue in late August while on verson 13.1. I did not notice the issue earlier versions. (I generally upgrade to the latest version immediately upon release.)

The issue is a general one. It can be reproduced with almost any PDF as far as I can see. 

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  • Official Nitronaut

Hello @Bill Mosca,

Thank you for your response and please note that we created a supported case in your behalf for better handling of your concern.

Thank you and we are looking forward to hearing from you soon through the support ticket.

Cheers!

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