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Need to activate Nitro Pro on laptop


Leonie Hirst
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Leonie Hirst

Hi, I have Nitro Pro v12 installed on my desktop and activated a while ago. I am now trying to activate it on my laptop, but get the error 'The serial number entered does not exist'. 

The online activation help is worse than useless. I have tried deactivating but it asks me to choose a device to deactivate without offering any way to do that. 

From spending a fruitless hour attempting to get it to work, it seems as if the only way to activate on my laptop is to pay for an expensive upgrade on both my desktop and laptop? Really poor if so - I don't use it often enough on my laptop to make it worthwhile and I do not want to pay £££ for an upgrade I don't need on my desktop.

Please help!

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Allain Umailin

Hello @Leonie Hirst,

Thank you for reaching out to us through our Community Forums and kindly note that our Activation Portal can only deactivate, not activate.

With regard to the error 'The serial number entered does not exist' message, it means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number by referring to these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 12 by downloading our offline link/s below:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 23460x-xxxxxx--333793.
 
Thank you for choosing Nitro and I hope this helps.

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