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Activation site not working


Brent Grung
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Brent Grung

Hi

I had lost Nitro Pro 12 moving from Windows 10 to 11.

I reinstalled the Pro 12 software and I clicked on Activate and then get the pop up box where I copied my intallation ID and click on the URL but it says there is a site error. 

So then I decided to visit that link on my mobile phone rather and I got this screen, but I dont know if that is how I am supposed to enter the information.

1serial.PNG

2serial.PNG

3serial.PNG

 

 

 

Edited by AllainU
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Allain Umailin

Hello @Brent Grung,

Thank you for reaching out to us through our Community Forums!
 
Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx-669831:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use this alternative OneDrive link to get our offline English MSI packages:

x32 http://install.nitropdf.com/professional_13492993/en/retail/nitro_pro13_ba_x86.msi
x64 http://install.nitropdf.com/professional_13492993/en/retail/nitro_pro13_ba_x64.msi 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you for choosing Nitro and I hope this helps.

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