Marta Paszkiewicz Posted September 21, 2021 Report Share Posted September 21, 2021 (edited) Good Morning, I would like to change email address for my account, but I have got information something like: "email in use". E-mail is definitely available to use through nitro. Could you please change my email address: ** Alternatively, please let me know how I can do this. Regards, MP Edited September 21, 2021 by Leslie V. confidential info deleted Link to comment Share on other sites More sharing options...
Marta Paszkiewicz Posted September 23, 2021 Author Report Share Posted September 23, 2021 Hello, could someone please advise? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted September 23, 2021 Official Nitronaut Report Share Posted September 23, 2021 Hi @Marta Paszkiewicz Thank you for reaching out to us through our Community Forums! Would you be so kind to provide again the email addresses? Please verify the following: Current Email address on your Nitro Sign account: New email address that you would like to use on your Nitro Sign account: Kind regards, Link to comment Share on other sites More sharing options...
Marta Paszkiewicz Posted September 24, 2021 Author Report Share Posted September 24, 2021 (edited) Hi, Current Email address on my Nitro Sign account: marta.xxxxxxxwska@colliers.com New email address that I would like to use on my Nitro Sign account: marta.xxxxx@colliers.com Thanks! Edited September 24, 2021 by AllainU Link to comment Share on other sites More sharing options...
Marta Paszkiewicz Posted October 7, 2021 Author Report Share Posted October 7, 2021 Helloooo, could someone please help! Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted October 7, 2021 Official Nitronaut Report Share Posted October 7, 2021 (edited) Hi @Marta Paszkiewicz My apologies for the delay and inconvenience. I am getting the same message when attempting to change your current email address to the new email address you've provided. I am still checking this on my end and will reach back to this post as soon as I get an update. Thank you for your patience and understanding. Kind regards, Edited December 21, 2021 by Allain Umailin Link to comment Share on other sites More sharing options...
nicholls@netspace.net.au Posted December 20, 2021 Report Share Posted December 20, 2021 @Reymund G.I have the same issue in trying to change my email address - did you manage to resolve Marta's request (also see @Allain Umailin)? Link to comment Share on other sites More sharing options...
Marta Paszkiewicz Posted January 10, 2022 Author Report Share Posted January 10, 2022 No, no one managed to resolve my request. It's been three months and I still have my old e-mail. Please advice. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 7, 2022 Official Nitronaut Report Share Posted February 7, 2022 Hi @Marta Paszkiewicz My sincere apologies for the inconvenience. I checked our records and I can see a support case where your concern about changing the email address has been addressed. Could you please confirm if this is the case and if you have any further questions or assistance needed related to Nitro Sign? Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 7, 2022 Official Nitronaut Report Share Posted February 7, 2022 Hi @bernard@nicholls.org.au My sincere apologies for the delay. I understand that you are experiencing the same issue with changing the email address on your Nitro Sign account. In checking our records, I did not find a Nitro Sign account that is associated with the email address (bernard@nicholls.org.au) that you use here in Community Forums. Could you please provide the existing email address that is associated with Nitro Sign and the new email address that you would like to use? Kind regards, Link to comment Share on other sites More sharing options...
nicholls@netspace.net.au Posted February 10, 2022 Report Share Posted February 10, 2022 Thanks Raymond, someone has already made that change for me. Kind regards, Bernard Link to comment Share on other sites More sharing options...
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