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If Nitro PDF is set as default software for PDF files , Windows is freezing, File explores self closing down, Keyboard is getting off for few seconds


Felikss Delle
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Felikss Delle

I'm using Nitro Pro ver. 13.49.2.993 . When Nitro Pro is set as default app for PDF documents whole Windows desktop including the application taskbar is freezing and like refreshing every 60-90 sec.  When it's happening the MS File Explorer  is closing down and have to be reopened from scratch. Also when typing a text in Outlook message the kayboard is like hanging and off use for some 5-10 sec.

When set Acrobat Reader DC is set as the default app for PFD files all works correctly.

Felikss

Edited by Felikss Delle
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Leslie Villarin

Hello @Felikss Delle

Thanks for reaching out to us!

I'm sorry to hear what is happening after you updated.

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13492993/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 13.49 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

I hope this helps! Please let me know how that goes.

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Felikss Delle

Dear Leslie,

I did all what you were asked for. But the issue is still exists in absolutely same way if Nitro Pro is set as default App.

Felikss

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Allain Umailin

Hello @Felikss Delle,

Thank you for your response and patience.

If you have Windows 10, please use the steps below to change your default PDF viewer:

1. Find a PDF file and Right Click then go to Open With then "Choose Another App".
2. Navigate or scroll to the program you want to use to open your PDF file and then select this program. For this instance, choose Nitro Pro 13.
3. Check the box "Always use this app to open .pdf files' then click OK.

Thank you for choosing Nitro and I hope this helps.

Edited by AllainU
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REBECCA LANTZ

Nitro Pro 13  version 13.49.2.993 latest update in September 10

Allain- I don't think what OP is getting at is changing the default pdf program is his problem. He means, it is Nitro causing problems when it IS the default pdf app!

- I have now realized that, after the update, I had had a similar issue as OP with my desktop icons and taskbar reloading and flashing, file explorer or other open windows I was working with would close when the flashes took place every 10-30 seconds. Also, MS Outlook 2019 was reporting that "Nitro add-in" was causing Outlook to load slow. I thought it could be my monitor, so switched monitors- problems still occurred. Then, thought it was my pc beginning to crash. A computer tech tried So I ordered a brand new Dell Optiplex 7090 i7-11700- workied with the new pC for a number of hours the day I received it and it worked great until after I installed Nitro 13.49.2.993-the problems began occurring on my brand new PC immediately after the Nitro Pro 13 was install and activated! So, I uninstalled and deleted all of the files and found on your forums to use the 'clean up' file. I did that and redownloaded again. The same problems began happening.

At this point I have again uninstalled all Nitro and ran the clean-up. I have been trying to find and install the version immediately before the latest update of 13- it worked fine, but I cannot seem to find where you had all of the recent update files. I had to find a reversion previously for another matter. I have been a licensed purchaser of Nitro for many years and this has been extremely frustrating and expensive! My PC works great without Nitro installed! 

Can you have your team please look into these issues and release a new Nitro Pro13 update to repair this? I keep checking back.

RL

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REBECCA LANTZ

I just reran the uninstall clean-up to see what might happen if I reinstalled latest version again and this is what command prompt window states: 

Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.

0
[ 10/7/2021 12:28:16 PM ] - [Full Cleanup]
[ 10/7/2021 12:28:16 PM ] - [Uninstall Nitro products]
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro PDF Professional 7
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro PDF Professional
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro Pro 8
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro Pro 9
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro Pro 10
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro Pro
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro Reader 3
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro Reader 4
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro PDF Reader
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro PDF Reader 2
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro Reader
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro PDF DMS
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro DMS
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro PDF Express
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro PDF Express
[ 10/7/2021 12:28:16 PM ] -   [Uninstall] - Nitro OCR Expansion
[ 10/7/2021 12:28:16 PM ] - [Uninstall Nitro Printers]
[ 10/7/2021 12:28:16 PM ] - [Uninstall printers by OS]
[ 10/7/2021 12:28:16 PM ] - [Delete all printers files ]
[ 10/7/2021 12:28:16 PM ] -   [Try to stop spooler]
[ 10/7/2021 12:28:16 PM ] -   [Wait 5 seconds]
[ 10/7/2021 12:28:21 PM ] -   [Printer files remove]
[ 10/7/2021 12:28:21 PM ] -   [Try to start spooler]
[ 10/7/2021 12:28:21 PM ] - [Disc Cleanup]
[ 10/7/2021 12:28:21 PM ] -   [Remove folder(s)] - C:\Users\Rebecca\AppData\Local\Temp\Nitro*
[ 10/7/2021 12:28:21 PM ] -   [Remove file(s)] - C:\Users\Rebecca\AppData\Local\Temp\Nitro*
[ 10/7/2021 12:28:21 PM ] - [Remove Registry Keys]
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\AppID\{3A7B4EA1-8CA8-4629-B09A-FB4EE0632BA8}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\AppID\NPNitroIE.dll
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\TypeLib\{3422E9DB-7B00-4552-B016-6FBF93C5A2D8}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\TypeLib\{73BA4610-4C33-4056-9141-9C3E3DF75428}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\Wow6432Node\AppID\{3A7B4EA1-8CA8-4629-B09A-FB4EE0632BA8}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\Wow6432Node\AppID\NPNitroIE.dll
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\Wow6432Node\TypeLib\{3422E9DB-7B00-4552-B016-6FBF93C5A2D8}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCR\Wow6432Node\TypeLib\{73BA4610-4C33-4056-9141-9C3E3DF75428}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-135482287-46112240-147394707-1265\Software\Nitro
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - [Remove Registry Values]
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin10
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin11}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin12
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin13
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin10
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin11}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin12
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin13
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin10
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin11}
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin12
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
[ 10/7/2021 12:28:21 PM ] - > Error: Can not remove registry by VBS. Error occured. HKCU\Software\Microsoft\Office\{0}\Outlook\Addins\NitroPDFProfessional.MSOfficeAddin13
[ 10/7/2021 12:28:21 PM ] - Try to delete key with using cmd commands
Cleanup finished. Press [ENTER] to exit...


 

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Felikss Delle
On 10/7/2021 at 8:27 PM, REBECCA LANTZ said:

Nitro Pro 13  version 13.49.2.993 latest update in September 10

Allain- I don't think what OP is getting at is changing the default pdf program is his problem. He means, it is Nitro causing problems when it IS the default pdf app!

- I have now realized that, after the update, I had had a similar issue as OP with my desktop icons and taskbar reloading and flashing, file explorer or other open windows I was working with would close when the flashes took place every 10-30 seconds. Also, MS Outlook 2019 was reporting that "Nitro add-in" was causing Outlook to load slow. I thought it could be my monitor, so switched monitors- problems still occurred. Then, thought it was my pc beginning to crash. A computer tech tried So I ordered a brand new Dell Optiplex 7090 i7-11700- workied with the new pC for a number of hours the day I received it and it worked great until after I installed Nitro 13.49.2.993-the problems began occurring on my brand new PC immediately after the Nitro Pro 13 was install and activated! So, I uninstalled and deleted all of the files and found on your forums to use the 'clean up' file. I did that and redownloaded again. The same problems began happening.

At this point I have again uninstalled all Nitro and ran the clean-up. I have been trying to find and install the version immediately before the latest update of 13- it worked fine, but I cannot seem to find where you had all of the recent update files. I had to find a reversion previously for another matter. I have been a licensed purchaser of Nitro for many years and this has been extremely frustrating and expensive! My PC works great without Nitro installed! 

Can you have your team please look into these issues and release a new Nitro Pro13 update to repair this? I keep checking back.

RL

Dear @REBECCA LANTZ,

Thank you for your comments! The description of the problem is absolutely correct about everything - all those flashings and reloading of taskbar, file explorer windows closes etc.etc.. All above comments are also the same with me. 

You are right, @AllainU didn't understand the issue we have . I have no problems to set Nitro Pro PDF as my Default PDF app, just when I do that all those problems starts again!

Still expect to get some support from Nitro!

regards, Felikss 

 

Edited by Felikss Delle
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REBECCA LANTZ

Yes! I've have been using the Pro12 trial version in the meantime and keep looking out for the next Pro13 update to try it again. Seems they have been updating about once a month.

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Hello @REBECCA LANTZ & @Felikss Delle,

Thank you for patience and my sincere apologies for the delayed response as I was out for a week.

After further digging our resources, we have received reports from a few users with similar behavior and our product team is still investigating.

While waiting for their update, could you please try disabling the thumbnail provider on your machines by referring to these steps?:

1. Press Windows Key + R to open the Run dialog

2. Type cmd and then press CTRL + SHIFT + ENTER (to open in admin mode)

3. Click yes on the user account control dialog

4. Navigate to the Nitro folder by entering the following command cd "c:\Program Files\Nitro\Pro\13" and pressing enter

5. Disable the Thumbnail provider by running regsvr32 /u NitroPDFThumbnailProvider.dll and pressing enter

6. A prompt saying “DllUnregisterServer in NitroPDFThumbnailProvider.dll succeeded” should appear, just click ok.

Thank you for your patience and please let us know how it goes on your end.

Edited by Allain Umailin
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14 hours ago, Allain Umailin said:

Hello @REBECCA LANTZ & @Felikss Delle,

Thank you for patience and my sincere apologies for the delayed response as I was out for a week.

After further digging our resources, we have received reports from a few users with similar behavior and our product is still investigating.

While waiting for their update, could you please try disabling the thumbnail provider on your machines by referring to these steps?:

1. Press Windows Key + R to open the Run dialog

2. Type cmd and then press CTRL + SHIFT + ENTER (to open in admin mode)

3. Click yes on the user account control dialog

4. Navigate to the Nitro folder by entering the following command cd "c:\Program Files\Nitro\Pro\13" and pressing enter

5. Disable the Thumbnail provider by running regsvr32 /u NitroPDFThumbnailProvider.dll and pressing enter

6. A prompt saying “DllUnregisterServer in NitroPDFThumbnailProvider.dll succeeded” should appear, just click ok.

Thank you for your patience and please let us know how it goes on your end.

Dear Allain, 

thank you for your comments which we followed successfully. I'm very pleased to confirm the issue is gone! 

regards//  Felikss 

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