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Nitro 12 Pro application take very long to open


ITS Nitro
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Hi Support,

For some reason anytime I open up the Nitro it takes 30sec - 1min to load up. I have tried reinstall the program and repair but the issue still there.

Please advise what other solutions can i apply. Thank you.

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  • Official Nitronaut
Leslie Villarin

Hello @ITS Nitro

Thanks for your message!

So that we can troubleshoot the problem, please provide me with the following:
- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- Your specific step by step workflow so we can replicate this on our end (Are you clicking on a PDF to open Nitro? Are you opening Nitro first before opening any file?etc.)

I look forward to your response.
 

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  • 2 weeks later...
ITS Nitro

Hi Leslie,

The version that my user are using is Nitro Pro 12.16.9.574

Any updates from your end?

Thank you.

On 9/28/2021 at 12:29 AM, Leslie Villarin said:

Hello @ITS Nitro

Thanks for your message!

So that we can troubleshoot the problem, please provide me with the following:
- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- Your specific step by step workflow so we can replicate this on our end (Are you clicking on a PDF to open Nitro? Are you opening Nitro first before opening any file?etc.)

I look forward to your response.
 

 

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  • Official Nitronaut
Leslie Villarin

Hello @ITS Nitro

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13492993/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 
When your system is back up, close all your open applications and install Nitro Pro 12.16.9.574from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

We also highly recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 13 also brings license activation flexibility and unlimited eSignatures as part of Nitro Sign being bundled with it.

https://gonitro.com/support/upgrade

I hope that helps!

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On 10/13/2021 at 11:49 PM, Leslie Villarin said:

Hello @ITS Nitro

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://install.nitropdf.com/professional_13492993/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307 
When your system is back up, close all your open applications and install Nitro Pro 12.16.9.574from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

We also highly recommend upgrading to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 13 also brings license activation flexibility and unlimited eSignatures as part of Nitro Sign being bundled with it.

https://gonitro.com/support/upgrade

I hope that helps!

Hi Nitro Support,

I have tried the above method but the issue still persist.

Please kindly advise.

Thank you.

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