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Unable to submit ticket and I need help!

Dane Loeliger

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I also cannot put in a ticket. My serial number is recognized, but does not lead to submitting ticket anywhere. I enter my name, email and serial number and it takes me to another screen where I once again enter my serial number which doesn't answer anything or allow me to submit a ticket. There's a link to submit a ticket there that takes me back to the start. The bot chat is also 100% useless. Super frustrating experience... Still need help.

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  • Official Nitronaut
Allain Umailin

Hello @Dane Loeliger,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

Kindly note that you are unable to submit support cases because you do not have Nitro VIP Access which our product team also decided to stop offering.

But no worries because we can assist you here so please provide more details of the issue you are experiencing with your Nitro Pro program on your next post.

Thank you very much in advance and I am looking forward to hearing back from you.

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