Not printing the edits to my Toshiba e-studio 2510AC printer

[r.righetti@ncr-biochemical.it]

Hello @AllainU,

the printer is a Toshiba e-studio 2510AC.

Can you help me to solve the problem.

The version is 12.16.3.574

Thank you in advance

RIta

 

[Allain Umailin]

Hello @r.righetti@ncr-biochemical.it,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603 

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?
-When going to File > Print in Nitro Pro, under Settings, is 'Print All Pages' selected?
-After hitting Print button, does the printer initialize but stops or nothing is happening?

Thank you very much in advance and I am looking forward to hearing back from you. 

Edited September 27, 2021 by AllainU