Nitro 13 will not open

[Bree Breeden]

Nitro 13 will not open at all.  I cannot open pdfs or the program at all.  The icon will display in the task bar but is useless.  

[Allain Umailin]

Hello @Bree Breeden,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:

1. Try rebooting your machine.
2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar.
3. Press the Windows key + Left/Right arrow until Nitro Pro appears.

If above doesn't help, what build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.XX.X.XXX, e.g. 13.2.3.26).

Thank you and I look forward to hearing back from you.

[Bree Breeden]

Reboot, wow great advice-still not working I need my seriel number to reactivate.  

 

[Allain Umailin]

Hello @Bree Breeden,

Our apologies for the inconvenience and to further assist you with your concern, I have sent you a private message.

Thank you and I am looking forward to hearing back from you.

[Bree Breeden]

This did not work.  I got a message that said nitro has been activated but it will not open.  the only thing that happens is the nitro icon shows at the bottom of the page

 

[Allain Umailin]

Hello @Bree Breeden,

Could you please confirm that you have also tried pressing the Windows key + Left/Right arrows on your keyboard?

I am looking forward to hearing back from you.

[Bree Breeden]

I have tried using the windows key + left/right.  nothing.

[Allain Umailin]

Hello @Bree Breeden,

Thank you for confirming and our sincere apologies for the inconvenience.

Let us try some troubleshooting by updating to our latest release:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine: 

http://install.nitropdf.com/professional_13.53.3.1073/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

2. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro PDF Pro 13.53 using the installer from this page: https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.53.3.1073/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.53.3.1073/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50491x-xxxxxx-190121

Thank you for your patience and please let us know how it goes on your end.