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achat licence en mars impossible à activer


Marmain Patrice
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Marmain Patrice

Bonjour,

j'ai acquis une licence pour Nitro Pro V9 en mars 2015. J'ai dû installer Windows10 récemment et impossible de réactiver ma licence acquise n° série *** (n° référence achat ***). Je "tourne en rond" à chaque sur le site "gonitro.com" et impossible de réactiver : je suis donc fort déçu.

 

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Translated: I acquired a license for Nitro Pro V9 in March 2015. I had to install Windows 10 recently and could not reactivate my license acquired serial number *** (purchase reference number ***). I "go around in circles" each time on the "gonitro.com" site and cannot reactivate: I am therefore very disappointed.

Edited by Leslie Villarin
Deleted Confidential Info; Translated
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Leslie Villarin

Hello @Marmain Patrice,

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if have other questions.

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