Install error "Nitro Pro Setup Wizard has failed" (Windows 11)

[James Nachbar]

I'm trying to move a functioning installation of NitroPro v13 from an old PC to a new one.

The new PC is running Windows 11; 64 bit

Here's what I did:

1- I deactivated the program from the old PC.  I have the serial number

2- I downloaded the Trial version of v13 from your website and tried to install it.  It generates the error:  "Nitro Pro Setup Wizard has failed".

Can you guide me to a download of the applicable MSI download file?  This was needed in the past

Thanks

 

[Leslie V]

Hello James,

Thanks for reaching out to us!

Please try the links below:

x64
x32

[David Bicket]

I have the same problem.  I'm moving to a new computer (Surface Pro 8 with Windows 11), and I cannot install the latest version of Nitro Pro from the latest version .exe installer download on the Nitro website.  That claims to be v13.50, but when you execute it, it always stops at 92% downloaded and then gives the message "Nitro Pro Setup Wizard has failed".  I've used the link above for an MSI version which works, but it is for v13.49.2.993.  Is there any place where we can simply and reliably download the MSI for whatever is the latest version, whenever we do it?

[Leslie V]

Hello David,

Please try the link below:

https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x64.msi

Please let me know how that goes.

[David Bicket]

It didn't go too well.  Although that link states a version number 13.50.4.1013, the actual MSI to which it points appears to be the same as the one I had already installed namely 13.49.2.993.  Maybe I did something really stupid, but I carefully downloaded the MSI from your link, labelling it with the version number.  (The MSI file name itself does not include a version number.)  On executing it, it would only repair or uninstall.  If I tried to repair, it would bomb. So I uninstalled, then reinstalled (requiring re-activation).  On inspection the version number had not changed.

[Leslie V]

Hello @David Bicket

Can you please remove all previously downloaded installers and try the link again:

https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x64.msi

I just tested it on my machine and it installed 13.50.4.1013.

[David Bicket]

Hi Leslie, it worked this time without any issues, and the correct updated version has been installed.  Thanks.