No deja desactivar la licencia. No puedo seleccionar dispositivo. "Please select devices to desactivate"

[Miguel Angel Ruiz]

Pongo el número de licencia en

https://licenses.gonitro.com/prd/portal

Pulso el botón "Desactivate"

Me dice "Please select devices to desactivate"

No me deja elegir el dispositivo.

Translation:

I put the license number in

https://licenses.gonitro.com/prd/portal

I press the "Deactivate" button

It says "Please select devices to deactivate"

It won't let me choose the device.

Edited October 15, 2021 by Reymund G.

[Reymund Oyong]

Hi @Miguel Angel Ruiz

Thank you for reaching out to us through our Community Forums!

I used Google Translate to translate your concern on this post. 

If the licensing portal shows 0 under the Number of Activations, this means that there's no active activations that can be deactivate. 
Please check the version of your serial number from the licensing portal then install the appropriate version from the link below:

https://www.gonitro.com/nps/product-details/downloads 

• For version 12 license, download and install Nitro Pro 12
• For version 13 license, download and install Nitro Pro 13

Kind regards,