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No deja desactivar la licencia. No puedo seleccionar dispositivo. "Please select devices to desactivate"

Miguel Angel Ruiz

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Miguel Angel Ruiz

Pongo el número de licencia en


Pulso el botón "Desactivate"

Me dice "Please select devices to desactivate"

No me deja elegir el dispositivo.


I put the license number in


I press the "Deactivate" button

It says "Please select devices to deactivate"

It won't let me choose the device.

Edited by Reymund G.
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Reymund Oyong

Hi @Miguel Angel Ruiz

Thank you for reaching out to us through our Community Forums!

I used Google Translate to translate your concern on this post. 

If the licensing portal shows 0 under the Number of Activations, this means that there's no active activations that can be deactivate. 
Please check the version of your serial number from the licensing portal then install the appropriate version from the link below:


• For version 12 license, download and install Nitro Pro 12
• For version 13 license, download and install Nitro Pro 13

Kind regards, 

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