I can't use and reactivate my license

[Ubaldo Russo]

Luxart Oct 16, 2021, 15:59 CDT I purchased Nitro Productivity Suite on 01/25/2019 (invoice n ° ***-***) in the name of Luxart SRL, and I never managed to use the cloud version because once the software was installed the "log-in" tab never appeared ". I have now tried to uninstall the program as suggested by the assistance service (I had version 12), and now I can no longer reactivate even the desktop version because I only find the trial version 13 and once installed, if I try to activate my license , it tells me that my number does not exist. I ask you please ... I have never been able to fully use the program. I look forward to receiving your reply as soon as possible. Thanks, Ubaldo Russo.

Edited October 18, 2021 by Leslie Villarin
Deleted Confidential Info

[Leslie V]

Hello Ubaldo,

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12.16.9.574 update so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number. An older build or Nitro Pro 13 will not work.

I hope this helps. Please let me know how that goes.
 

[Ubaldo Russo]

Hello Leslie,

unfortunately I had already found this installer and arrived at a certain point of the installation the message appears: "installation failed". I tried again from your link (which is the same) and it gave me the same error. I can't install this version 12.

I don't know what to do anymore. I also tried to install the English version instead of Italian, but nothing.

Please note that as you can see from my invoice, I have also purchased the service for future updates, and considering that the cloud service has never been able to use it in almost three years since I purchased it. And now not even the desktop version anymore.

[Leslie V]

Hello @Ubaldo Russo

You purchased Product Updates so your upgrade to version 13 is free.

To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade

Enter your serial number and follow to prompts to get a new key.

Please let me know if you have other questions.