nitro support is lame

[Sunny Tan]

Dear Sir, apologize for my rude, early morning  facing on nitro sign unable toreset password and try to check with it admin, we had no any it admin to manage our own account, since we not purchased for any corporate license. 

2. if nitro not support for live chat, please STOP LEARN FROM MICROSOFT WHO THE DEAD LOOPING FOR NO ANSWER. 

3. WE JUST A WANT TO HELPING ON FORGOT PASSWORD, BUT WHY NITRO WANT TO AMDE PEOPLE BAD MODE. 

3. NITRO SIGN, UNABLE TO GET RESET PASSWORD EMAIL, AND 1 HOUR, I CANT GET ANY HELP AND THE KNOWLEDGE IS BRING ME AROUND THE WORLD FOR NOTHING THAT I CAN DO. 

SUBMIT TICKET STILL NOTHING ABOUEVERT FORGET PASSWORD EMAIL NOT RECEIVED, AND JUST DELETE, UPDATE, ETC, THIS IS FOR 3 YEARS OLD KID SOLUTION, NOT FOR US. WE WANT SOLUTION, NOT A MESSY FOR USER. 

 

I AM PLANNING TO GET NEW LICENSE WITH OTHER PDF SOFTWARE, SINCE A SOLUTION I NEED TO WAIT FOR FEW DAY BUT NOT RESOLVED. AND KEEP EMAIL ME FOR OFFICIAL ANSWER, WE WANT SOLUTION, AND NOT A ROBOTIC ANSWER AND NO SOLUTION ANSWER. 

IF NITRO PRO NOT PLAN TO IMPROVE ON IT, I WILL PLAN TO QUIT ON NITRO.

A SIMPLE ZOOM IN AND ZOOM OUT WITH TOUCH SCREEN UNTIL NOW STILL NOT RESOLVED AND NO ANSWER. JUST ASKING ME TO USE OLD VERSION OF NITRO PRO.. WHAT A LAME SUPPORT BY NITRO, 

Edited October 19, 2021 by Allain Umailin

[Allain Umailin]

Hello @Sunny Tan,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

To further assist you, a support case was created so please respond to the initial email we have sent.

Thank you for your patience.