Outlook file not converted in PDF

[Hemant More]

HI Team 

We are trying to convert outlook email file to PDF showing error Outlook plug in not installed correctly or not installed 

[Allain Umailin]

Hello @Hemant More,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot, kindly uninstall/install your Nitro Pro plug-in for Outlook by referring to these steps:

1. Close your Nitro Pro and MS Office applications if they're open.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and tick the box for Microsoft Outlook under Microsoft Office Add-ins. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro X, where X is the version you have)
4. Click Update Add-ins button. Installation will be done in the background. Once it's done, you should receive a message 'Update of add-ins was successful. To activate your changes, please restart Microsoft Office applications'.
5. Click OK > Close then try again your workflow.

If above steps did not help, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.46.0.937) or you can go to Control Panel > Programs and Features.

Lastly, do you have a x32-bit MS Office 365 on a Windows x64-bit system?

Thank you very much in advance and I am looking forward to hearing back from you.

[nsmith@hhlawpc.com]

What was the last version/Build/release of Nitro Pro to support Office 2010?