Cannot activate license key

[lisa axtell]

I had version 10 on a user's laptop and deactivated it to use on her desktop now that she is at the office full-time. It was giving me an error, so I uninstalled version 10, rebooted, then installed version 13. Its now not recognizing the license key. Any ideas?

[Reymund Oyong]

Hi @lisa axtell

Thank you for reaching out to us through our Community Forums!

You can still use your version 10 serial number as long as you install the latest build of Nitro PDF Pro 12. 
Uninstall Nitro PDF Pro 13 then install Nitro PDF Pro 12 (latest build) by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link  

Kind regards, 

[lisa axtell]

I tried to uninstall version 13, but it won't let me. The user has admin rights...

 

[Reymund Oyong]

Hi @lisa axtell

You will need to have permission or administrative access to uninstall Nitro PDF Pro 13. If the uninstallation requires admin rights, login to the machine using an account with administrator level then proceed with the uninstallation. 

Kind regards, 

[sonia pretotto]

I have been trying to activate my Nitro Pro 10  on my new PC but the URL address www.nitropdf.com./activation does not work - tried in different browsers but get the same result -- subsequently I cant activate my installation, please help

[Reymund Oyong]

Hi @sonia pretotto

Thank you for reaching out to us through our Community Forums!

Please install the latest build of Nitro PDF Pro 12 (12.16.9.574) so you can proceed with the activation using your existing version 10 serial number. You can find the Nitro PDF Pro 12.16.9.574 installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link

After installing Nitro PDF Pro 12.16.9.574, activate it by going to the Help tab > About Nitro Pro > Activate. Enter your version 10 serial number then click the Activate button.  

Kind regards,