Jonathan Calvin Posted October 18, 2021 Report Share Posted October 18, 2021 I have a cleverbridge reference number and a serial number for Nitro Pro version 13. When I click on Nitro Sign it shows that the trial has expired. I can do everything but use Nitro Sign. I have deleted the account and intalled version 12....that version does not recognize my serial number. Please advise. Jonathan Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted October 19, 2021 Official Nitronaut Report Share Posted October 19, 2021 Hi @Jonathan Calvin Thank you for reaching out to us through our Community Forums! First, my apologize for the inconvenience this issue has caused. A version 13 license will only work on a Nitro PDF Pro 13 installation. Please install Nitro PDF Pro 13 again and activate it using your version 13 license. Try again the Nitro Sign and take a screenshot of the event where it shows trial has expired. Provide as well the email address that is associated to your Nitro Sign account. Kind regards, Link to comment Share on other sites More sharing options...
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