Nitro Sign shows Trial Expired and NitroPro12 version does not recognize my serial number

[Jonathan Calvin]

I have a cleverbridge reference number and a serial number for Nitro Pro version 13.  When I click on Nitro Sign it shows that the trial has expired.  

I can do everything but use Nitro Sign.  I have deleted the account and intalled version 12....that version does not recognize my serial number.

Please advise.

 

Jonathan

[Reymund Oyong]

Hi @Jonathan Calvin

Thank you for reaching out to us through our Community Forums!

First, my apologize for the inconvenience this issue has caused. A version 13 license will only work on a Nitro PDF Pro 13 installation. 

Please install Nitro PDF Pro 13 again and activate it using your version 13 license. Try again the Nitro Sign and take a screenshot of the event where it shows trial has expired. Provide as well the email address that is associated to your Nitro Sign account. 

Kind regards,