"Serial has already been upgraded and you are currently operating on our most recent version, Nitro PDF Pro 13"

[Stevie Arrington]

Five computers, all running v11 and v12. Tried to purchase license upgrades to v13 for all. Told for all 5 that the serial numbers I'm entering have already been upgraded. But I don't have v13 serial numbers. If, when installing v13, I enter the serial numbers for the versions already installed, I'm told the number doesn't exist.

Cleverbridge says talk to Nitro. Nitro says talk to Cleverbridge. And that's if I can get a response from either of them. Hands down the worst customer service I've ever dealt with and I deal with ATT a lot (at least I can eventually get to a person with ATT). I just want to know if I have upgraded v13 license keys somewhere I'm unaware of and what they are. If I don't, I want to be able to acquire them so that I can upgrade these installations. I just want SOMEONE to give me an answer. PLEASE. What is so difficult about this?

[Allain Umailin]

Hello @Stevie Arrington,

Thank you for reaching out to us through our Community Forums and sincere apologies for this inconvenience.

To further check your account, could you please provide the serial numbers you are having issue upgrading?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Stevie Arrington]

On 10/22/2021 at 5:58 PM, Allain Umailin said:

Hello @Stevie Arrington,

Thank you for reaching out to us through our Community Forums and sincere apologies for this inconvenience.

To further check your account, could you please provide the serial numbers you are having issue upgrading?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

PMd you a short time ago. Thanks for getting back to me. Much appreciated. 

[Allain Umailin]

Hello @Stevie Arrington

Thank you for the private message and for your patience.

Adjustments to your account has been executed so please try again upgrading your serial numbers to Nitro PDF Pro 13 through our https://www.gonitro.com/support/upgrade

Stay safe always!

[Stevie Arrington]

51 minutes ago, Allain Umailin said:

Hello @Stevie Arrington

Thank you for the private message and for your patience.

Adjustments to your account has been executed so please try again upgrading your serial numbers to Nitro PDF Pro 13 through our https://www.gonitro.com/support/upgrade

Stay safe always!

Thanks very much, Allain. We'll try early next week. Have a terrific weekend!

[Stevie Arrington]

So far, so good! We've upgraded a couple of the licenses in question successfully (still working on it). Allain, thanks very much for your assistance!