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Can't do a 2nd activation

Anastacia Brice

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Anastacia Brice

Long-time user setting up a new PC. Wanted to activate the second install available on my license. Downloaded NitroPro. Tried to activate...didn't work; the error was that I didn't have a valid license.  Verified my license. Your site told me to deactivate and then it would work. Seemed odd, but I did that and tried again to activate. Again, I got the message that I don't have a valid license.  Now what? :)

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  • Official Nitronaut

Hello Anastacia,

Thanks for reaching out to us!

Please note that we no longer support versions older than Nitro Pro 12 and the activation servers for these versions have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

Please let us know if you need any further assistance.

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