Unable to activate Nitro Pro 7 / Activation site down?

[Brandon McPeek]

When trying to activate Nitro Pro 7, I browse to www.nitropdf.com/activation, and it does not work. I have tried the other site as well but it only gives an option to "deactivate" but I have no active licenses. Suggestions?

[Allain Umailin]

Hello @Brandon McPeek,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 7?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Brandon McPeek,

Thank you for the private message,

Please note that we no longer support Nitro Pro 9 (Not v7) and its activation servers have been shut down which is why you are having issues activating. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

 

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx736663:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.