Ricardo Montero Posted October 26, 2021 Report Share Posted October 26, 2021 When I try to activate the license I get an unknown error. I then went to this webpage https://licenses.gonitro.com/prd/portal and inserted my license but a javascript popup says please select devices to deactivate and nothing happens. Any help? Thank you Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 26, 2021 Official Nitronaut Report Share Posted October 26, 2021 Hello @Ricardo Montero, Thank you for reaching out to us through our Community Forums! We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 7? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Ricardo Montero Posted October 27, 2021 Author Report Share Posted October 27, 2021 Thank you. Check your messages and you will se my license. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 27, 2021 Official Nitronaut Report Share Posted October 27, 2021 Hello @Ricardo Montero, Thank you for the private message. Please note that we no longer support Nitro Pro 7 and its activation servers have been shut down which is why you are having issues activating. We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. Version 13 also brings license activation flexibility and unlimited eSignatures as part of Nitro Sign being bundled with it. Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number: https://www.gonitro.com/installers/business/v12/msi/download To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and stay safe always! Link to comment Share on other sites More sharing options...
Ricardo Montero Posted October 28, 2021 Author Report Share Posted October 28, 2021 Thank you. As I wasn't sure if the license would work with the version 13 I installed the 12 instead and worked fine. Kind regards Link to comment Share on other sites More sharing options...
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