Can't Validate License for Upgrade

[Andrew Huzyk]

I'm trying to upgrade from 12 to 13, but the upgrade portal keeps saying it can't validate my serial number. Please assist.

[Allain Umailin]

Hello @Andrew Huzyk,

Thank you for reaching out to us through our Community Forums!

Adjustments to your account has been executed so please try again upgrading your Nitro Pro 12 to Nitro PDF Pro 13 through our https://www.gonitro.com/support/upgrade 

Stay safe always!

[Newland Associates]

Hi Allain,

The same situation is happening to me from upgrading from 11 to 13; this crash happened after Windows updated in my laptop few days ago.

It seem like is not recognizing my license number and the program does not let me "Deactivate" to "Activate" again.

Please, I need someone to unblock so I can reactivate and use this wonderful program to perform my work.

Litza Alicea (<email address>)

Edited October 29, 2021 by Allain Umailin

[Allain Umailin]

Hi @Newland Associates,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.