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Can't Validate License for Upgrade

Andrew Huzyk

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Newland Associates

Hi Allain,

The same situation is happening to me from upgrading from 11 to 13; this crash happened after Windows updated in my laptop few days ago.

It seem like is not recognizing my license number and the program does not let me "Deactivate" to "Activate" again.

Please, I need someone to unblock so I can reactivate and use this wonderful program to perform my work.

Litza Alicea (<email address>)

Edited by Allain Umailin
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Allain Umailin

Hi @Newland Associates,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 11?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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