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Nitro Pro Setup Wizard has failed

Meena Na

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Hi There - Nitro was working fine for me but i got a 2nd device and was having issues getting it installed and activated so i deactivated the licenses and tried from scratch.  It worked after doing that on the 2nd device but then went into Trial Mode on my original laptop.  When trying to download Nitro 12, it says Nitro Pro Setup Wizard has failed.  I tried downloading 13 just for the heck of it and it worked but when i put in my serial number to activate in Version 13, it says my serial number doesn't exist.  After troubleshooting that error, it says to download V12 which I'm unable to download...and round and round we go.  Thank you in advance for your help!   

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  • Official Nitronaut

Hello Meena,

Thanks for reaching out to us!

Please try using the Nitro Pro 12 installers below:
x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Hope that helps!

Edited by Leslie Villarin
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  • 1 month later...
  • Official Nitronaut
Reymund Oyong

Hi @Meena Na

Could you please provide the version and exact build of your Nitro PDF Pro installation? You can find this information by going to the Help tab > About Nitro Pro (example format is Nitro Pro 12.x.x.x where x.x.x is the complete build)

Please check and provide us this information so we could further troubleshoot. 

Kind regards,

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