Activation not working

[jurgen leijdekker]

Hello - I changed computers and followed all the steps for transferring the license (deactivated on the old laptop, downloaded on the new one, chose 'activate now' etc.).  However, it keeps saying that my "serial number does not exist".  Even though I've confirmed it both through Cleverbridge, my old computer, and my nitro account itself.  When I follow the steps again, it says "Deactivate", but when I click, it asks to "choose a device to deactivate" even though the screen does not give a choice of devices.   What am I doing wrong here?

[Allain Umailin]

Hello @jurgen leijdekker,

Thank you for reaching out to us through our Community Forums!

Please be informed that 'The serial number entered does not exist' means the serial number you are trying to activate is for a different version of Nitro Pro.

Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 12. We then activate it using your serial number by referring to these steps:
 
1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine.

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro Pro 12.16.9.574 by downloading the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-xxxxxx-273758

Thank you for choosing Nitro and I hope this helps.

[Deepti electronics]

I am also facing Activation issue in my laptop.

I installed Nitro from below link and trying to activate Nitro 12 but its giving error 24: activation error

Link  http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

Currently we have two Nitro 12 Pro license and I do not  know to resolve this issue.  

[Allain Umailin]

Hello @Deepti electronics,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Lastly, please provide the serial number of your Nitro Pro 12 you are having issue activating?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Deepti electronics,

Thank you for the private message.

Looking at the screenshot you provided, you have installed Nitro Pro 12.16.3.xx so please update to 12.16.9.574 to address the '24: activation error' message:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Thank you for choosing Nitro and I hope this helps.