This document cannot be signed...

[John Baggs]

HI,

I am getting the error "This document cannot be signed due to an unexpected system error" when trying to sign a document.

 

I am running a licensed copy of Pro v13.50.4.1013

 

[Allain Umailin]

Hello @John Baggs,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, please send us the sample file (with sensitive information extracted) by sending me a private message (hover your mouse on top of my name 'AllainU' and select 'Message') so I can replicate it on my end. 

Thank you very much in advance and I am looking forward to hearing back from you.