Michael Hettinger Posted November 5, 2021 Report Share Posted November 5, 2021 Hi all, I am with NCH IT Support and am in need of some elevated assistance. I have three different users on three different computers (all laptops) where this is happening (all on the same domain). All three are running Windows 10 20H2 enterprise and have Nitro Pro Plus 126.96.36.1993 installed. I have confirmed that group policy is NOT causing the issue. Here are the troubleshooting steps that I have tried already. 1. Uninstalled Nitro Pro Plus. 2. Removed all residual Nitro folders from App Data (Local & Roaming) and Program Files folders. 3. Delete the contents of the "Temp" folder in the user(s) Local App Data Temp folder(s). 4. Reinstalled Nitro Pro Plus and enabled the plug-in in Outlook and then re-started Outlook. This HAS fixed the issue momentarily but usually within a day or two the plug-in ends up automatically disabled again. Here are a couple of other things I have tried to troubleshoot. 1. The registry fix found here: https://help.encyro.com/article/160-outlook-addin-repeatedly-disappears-or-is-disabled-by-outlook 2. Tried updating the plug-in tools found via this link: https://www.gonitro.com/user-guide/pro/article/support-tools (Don't worry, these links work and are not malicious or spam). None of this has worked in keeping the plug-in from disabling. Any assistance with this would be GREATLY appreciated, thanks so much. Link to comment Share on other sites More sharing options...
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