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Unable to find serial number


Georgia Brown

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Georgia Brown

I am trying to transfer a license from a desktop to a laptop. I have installed the free trial version on the new laptop but I am unable to authenticate it as I cannot find the serial number. I have tried opening Nitro Pro > clicking 'Help' > selecting  'About Nitro Pro' but the serial number in there is mostly crossed out. I have also tried to access the serial number via Registry Editor but I cannot find it. 

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  • Official Nitronaut

Hello @Georgia Brown

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.
 

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