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My Nitro PDF Pro 13 stopped working on my PC


Jeff Glew
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When I go to open a PDF, Nitro Pro will appear on my taskbar but won't go any further.  If I hover over the icon in the taskbar it will show a preview of the Nitro window, but that is blank (just solid black rectangle).  Does anyone know how to fix this issue?

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Allain Umailin

Hello @Jeff Glew,

Thank you for reaching out to us through our Community Forums!

This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps:

1. Try rebooting your machine.
2. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar. 
3. Press the Windows key + Left/Right arrow until Nitro Pro appears.

Thank you for choosing Nitro and I hope this helps.

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