Sergio Fukushima Posted November 9, 2021 Report Share Posted November 9, 2021 Hi, Can I migrate my Nitro Pro 13 Windows version To Nitro PDF Pro for MAC(PDFPen) with the same serial number? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted November 9, 2021 Official Nitronaut Report Share Posted November 9, 2021 Hi @Sergio Fukushima Thank you for reaching out to us through our Community Forums! Please be aware that Nitro PDF Pro and PDFpenPro do not share the same license or serial number. If you need to install PDFpen Pro 13 on your Mac computer, you will need a PDFpen Pro 13 license code in order to successfully register/activate it. You can purchase a PDFpen Pro 13 license from this link - https://pdfpen.com/store/ Kind regards, Link to comment Share on other sites More sharing options...
Sergio Fukushima Posted November 9, 2021 Author Report Share Posted November 9, 2021 Thanks @Reymund G. Best regards Link to comment Share on other sites More sharing options...
rob porter Posted April 2, 2022 Report Share Posted April 2, 2022 Is there any discount for an owner of nitropdf for windows to purchase the mac version? Maybe it could be considered an upgrade? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted April 9, 2022 Official Nitronaut Report Share Posted April 9, 2022 Hi @rob porter Thank you for reaching out to us through our Community Forums! Could you please provide the Nitro PDF Pro serial number you have and if you would like to purchase a license for Nitro PDF Pro for Mac (sold as PDFpen), will it be PDFpen or PDFpenPro? Kind regards, Link to comment Share on other sites More sharing options...
rob porter Posted April 9, 2022 Report Share Posted April 9, 2022 (edited) Thanks for the reply. My s/n is 234***-******-******. The regular PDFpen would be good. Rob Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted April 11, 2022 Official Nitronaut Report Share Posted April 11, 2022 Hi @rob porter Thank you for sending your Nitro PDF Pro serial number. A support case has been created on your behalf to provide you the details of PDFpen 13 purchase. Please respond to the support case if you have any further questions about the PDFpen license. Kind regards, Link to comment Share on other sites More sharing options...
rob porter Posted April 11, 2022 Report Share Posted April 11, 2022 Thanks Link to comment Share on other sites More sharing options...
Aleksander Lang Posted April 22, 2022 Report Share Posted April 22, 2022 (edited) Hi @Reymund G. I'm a Nitro PDF customer who lately changed PC to Mac but still needs Nitro for daily work. Could you please help with special offer for PDF Pen for Mac? Standard version would be enough. Current Nitro information: Purchase reference number: 1651xxxxx Serial number: 234600-xxxxxx-638521 Please use my current email: alexxxxxxxx@gmail.com. Thank you in advance for your prompt assistance. Best regards, Alex Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 25, 2022 Official Nitronaut Report Share Posted April 25, 2022 Hello @Aleksander Lang, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I have sent you an email through a support case so please check your Inbox and your Spam/Junk folders. Stay safe always! Link to comment Share on other sites More sharing options...
rob porter Posted June 23, 2022 Report Share Posted June 23, 2022 On 4/11/2022 at 3:25 PM, Reymund G. said: Hi @rob porter Thank you for sending your Nitro PDF Pro serial number. A support case has been created on your behalf to provide you the details of PDFpen 13 purchase. Please respond to the support case if you have any further questions about the PDFpen license. Kind regards, Hi @Aleksander Lang or someone with Nitro team. I was never able to stop using my windows NitroPDF as I've had trouble using the PDFpen in same way. Urgent question is that now with my windows Nitro I’m getting a message that trial has not started and when I try to activate the only button available says deactivate. Years ago something similar happened and Nitro support said they had my key reset. Can you help me get that done again? I have a document I need to edit this afternoon! Secondly, I haven't been able to transition to PDFpen. When I've tried to edit our typical document type I can't find a few features/tools. Is there a manual document. I saw a pdf document came with it but don't think it showed enough info. Specifically I need to insert saved signatures on documents, and be able to select text in existing document to edit that text, and add new text to existing document. If I can't use the PDFpen in same way, would I be able to get a refund? Thirdly, the only thing I can use PDFpen is to open our pdf document then resave with new name. I do this because over the last month when I was still able to use nitro before the key / SN issue that started today my nitro won't open a pdf document unless I have just resaved it with PDFpen. Please help, I've been a nitro customer for years and have accepted occasional quirks but this is super frustrating. Link to comment Share on other sites More sharing options...
Aleksander Lang Posted June 28, 2022 Report Share Posted June 28, 2022 hi @rob porter unfortunately I'm not the person to ask for support. Link to comment Share on other sites More sharing options...
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