Activation Issues

[Jimmy Baldo]

I have tried to activate nitro it wont let me and it wont let me deactivate nitro

[Leslie V]

Hello @Jimmy Baldo

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

[Jimmy Baldo]

Hi my serial number is  **

Edited November 16, 2021 by Leslie Villarin
Deleted Confidential Info

[Leslie V]

Hello @Jimmy Baldo

Thanks for sending your serial number. 

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 

https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number.

I hope this helps!
 

[Jimmy Baldo]

it keeps telling me that nitro wizard has failed i have tried numerous times

 

[Leslie V]

Hello @Jimmy Baldo

Please use one of the offline MSI packages below:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Please let me know how that goes.

[Jimmy Baldo]

Thank you it has been resolved

[Firdaus Matco]

hi, I am unable to activate my serial number at my new laptop. please help. Thanks

[Simon Restall]

I have a similar problem.  My Nitro  13.22.0.414 locked me out of full access and defaulted to Trial Mode. I cannot deactivate my existing license. I tried installing the latest version and the Installation Wizard fails at 92% repeatedly.

 Getting very frustrated with this. What to do?

[Reymund Oyong]

Hi @Firdaus Matco

Thank you for reaching out to us through our Community Forums!

Please provide the following so we can further troubleshoot your activation issues:

1. The version and complete build of your Nitro PDF Pro. This information can be located under the Help tab > About Nitro Pro.
2. The serial number you are using to activate the software. 

Kind regards, 

[Reymund Oyong]

Hi @Simon Restall

Thank you for reaching out to us through our Community Forums!

My apologies for any inconvenience this issue has caused.
Please try installing the offline MSI installer and see if it will complete the installation process. 
Here's the direct download links for the latest build of Nitro PDF Pro 13:

64bit - https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x64.msi 
32bit - https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x86.msi

Once Nitro PDF Pro 13 is installed, activate it by going to the Help tab > About Nitro Pro > Activate. Enter your version 13 license then click on Activate. 

Kind regards,

[Simon Restall]

13 hours ago, Simon Restall said:

I have a similar problem.  My Nitro  13.22.0.414 locked me out of full access and defaulted to Trial Mode. I cannot deactivate my existing license. I tried installing the latest version and the Installation Wizard fails at 92% repeatedly.

 Getting very frustrated with this. What to do?

Thanks Reymund,

 This Fix worked and Nitro re-installed successfully.

 Maybe of interest was I had to uninstall my printer drivers completely as there was a stated conflict on the install files - Brother  MFC-L3750CDW. I remember this issue previously on earlier installs now that I think about it.                                   Not the end of world, just more time removing and re-installing.

 

 Thanks for your help, Simon