d_niemela@hotmail.com Posted November 12, 2021 Report Share Posted November 12, 2021 Hello, I have tried logging into nitro sign multiple times and it says my account is deactviated and to contact support. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 12, 2021 Official Nitronaut Report Share Posted November 12, 2021 Hello @d_niemela@hotmail.com, Thank you for reaching out to us through our Community Forums! For your kind information, the message about the account being suspended normally happens if the user is trying to log in with an incorrect password 5 consecutive times. The suspended account will automatically revert back to Active after a few hours. Looking at our cloud server, we can confirm that your email address is now in an Active state. Additionally, we have executed a reset password so please check your Inbox and your Spam/Junk folder as sometimes our emails go there. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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