this document cannot be signed due to an unexpected error

[Tom Global Aerospace US]

I have created a digital ID and Signature Profile (the term "signature profile" does not exist in Nitro Pro user guide) and I receive this error when attempting to digitally sign a document. Nitro Pro 13.49.2.993 with a valid license

Edited November 15, 2021 by Tom Global Aerospace US
added version

[Leslie V]

Hello @Tom Global Aerospace US

I can see that you have submitted a support ticket about this.

We will communicate with you directly through that case.

Cheers!