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Re-Activation problem

Chin Loi Sin

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Recently, I had to replaced my desktop hard disk with an SSD. I had Nitro Pro 12 installed previously. I tried to reactivate Nitro Pro 12 which I purchased back in Oct 2018 but couldn't. I'm stuck at the Find the License page. I clicked on Deactivate button. The message that pops up is "Please select devices to deactivate". But no option is given to me. What should I do?

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Reymund Oyong

Hi @Chin Loi Sin

Thank you for reaching out to us through our Community Forums!

Please ensure that you have installed the latest build of Nitro PDF Pro 12 which is You can see this information by opening the software then go to the Help tab > About Nitro Pro. If your installation is not on, please install that by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link

After installing Nitro PDF Pro, you should be able to activate it using your existing serial number. 

Kind regards,

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