Activation Issues with Nitro Pro 12

[smartebusiness]

Hi

 I am in the same boat, I have found it impossible to reinstall using the onsite instructions

Please help

234601-xxxxx-097069

my cleverbridge reference number: 1551xxxxx

Derek Hammersley

Edited November 21, 2021 by Allain Umailin

[Allain Umailin]

Hello @smartebusiness,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and stay safe always!

[smartebusiness]

Hi

 I keep going around in circles. Instead of asking for the serial number it asks to copy an id  then says to log onto www.nitropdf.com/activation. That page just doesn't load however which way I try.

 Apparently you are then supposed to enter this number to get another number to the add your serial number.

Why is it so difficult to reinstall my copy of nitropdf 12.

Please help

thanks Derek

 

[smartebusiness]

Hi

Thanks for your help .

After 12 attempts I have finally managed to reinstall my copy and to get it to accept my serial number

Thanks