Nitro Pro 10 - Getting error messages when activating

[Raul van Ree]

Hi Allain,

I have the same issued, I have an old Nitro Pro 10 which I want to change from laptop but I am getting error messages. 

I will move it to my wife laptop. I have been very satisfied with Nitro, and rest assured when I need a new PDF editor for myself it will be Nitro! 

Please let me know how to proceed. 

Many thanks!

Raul

[Allain Umailin]

Hello @Raul van Ree,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234601-xxxxxx-895610:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

[Raul van Ree]

Hello Allain, 

This is great, it's working again! I had to install the offline MSI package. 

This is my 2nd NitroPro license over the past 10 years, and after this good support you have me as client for life!

 

Many thanks, keep the good work, 

Raul