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Activation of serial number


Lucy Froud

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Hello, 

I am trying to use a serial number from nitro pro 12 on an old laptop to activate on version 12 on a new laptop however it says -22 error- wrong license number however it is definitely the right number. And it will not allow me to submit a support request- is this something you can help with please? 

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  • Official Nitronaut

Hello @Lucy Froud

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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Hello Leslie, thank you for your message- the nitro serial number is: 234************** it may be with the email address: lucy.****@******-online.co.uk- thank you! 

Edited by Reymund G.
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  • Official Nitronaut

Hi @Lucy Froud

The serial number you provided appears to be valid and active. It should work as long as you install the latest build of Nitro PDF Pro 12.

Please check the build of your Nitro PDF Pro 12 by going to the Help tab > About Nitro Pro. 
The build should be at 12.16.9.574 so you could successfully activate using your existing serial number. 

If your installation is not on the latest build of Nitro PDF Pro 12, please install that by downloading the installer from the following location: 

https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link  

Once installed, you can activate it by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,

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