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Can't reactivate nitro pro 12

Penny McCarthy

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Penny McCarthy

I'm trying to move nitro pro 12 to a new pc. When I clicked to deactivate the original licence the website link would not open - just repeatedly got an 'unable to connect to the website' error. However when I checked again it seemed to have deactivated anyway. So I tried to activate the copy on the new pc. Same thing happened so I can't get to the webpage to enter the installation ID. Would be very grateful for some help here.

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  • Official Nitronaut

Hello @Penny McCarthy

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: 


Then activate with your Nitro Pro 12 serial number.

I hope this helps!

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