Penny McCarthy Posted December 6, 2021 Report Share Posted December 6, 2021 I'm trying to move nitro pro 12 to a new pc. When I clicked to deactivate the original licence the website link would not open - just repeatedly got an 'unable to connect to the website' error. However when I checked again it seemed to have deactivated anyway. So I tried to activate the copy on the new pc. Same thing happened so I can't get to the webpage to enter the installation ID. Would be very grateful for some help here. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 6, 2021 Official Nitronaut Report Share Posted December 6, 2021 Hello @Penny McCarthy Thank you for your message - I can help you out. We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps! Link to comment Share on other sites More sharing options...
Penny McCarthy Posted December 6, 2021 Author Report Share Posted December 6, 2021 All sorted, thankyou so much Link to comment Share on other sites More sharing options...
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