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Cannot sign in to account

Derek Frauendorfer

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Derek Frauendorfer

Good morning,

I am assisting a user with trying to use the "Request Signature" function.  They now need to sign into a Nitro account.  They have created an account with the username <email> and we have recently changed the password but it will not allow us to login.

Edited by Allain Umailin
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Allain Umailin

Hello @Derek Frauendorfer,

Thank you for reaching out to us through our Community Forums!

I have gone ahead to execute a reset password on our end so please check the email account's Inbox and Spam/Junk folder as sometimes our emails go there.

Thank you for choosing Nitro and I hope this helps.

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