NitroPro 11 - can not activate an available licence

[Laura Bernasconi]

Cleverbridge reference: **

I own three NitroPro licences. I am moving this one ** to a new computer. Even if I have deactivated it before reinstalling I can not activate it on a new computer.

Your licencing check sites states I have two activations available, but I get an error when I try to use it.

I need urgent help, please.

Thanks

 

Laura 

 

Edited December 8, 2021 by Leslie Villarin
Deleted Confidential Info

[Leslie V]

Hello @Laura Bernasconi

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
I hope that helps!

[Laura Bernasconi]

Hello @Leslie Villarin

I thank you for your helpful reply. I udated my installation to version 12 and the problem was gone.

Best regards

 

Laura