Nitro pro 8 activation issue

[Yann Jaudouin]

Hi,

I changed my laptop and it's impossible to activate Nitro Pro v8. Manual activation comes with the message:

-2: Error - Bad parameter.

Any idea how to solve this?

Thanks a lot for your support

[Allain Umailin]

Hello @Yann Jaudouin

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is  12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Yann Jaudouin

Thank you for the private message.

Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro PDF Pro 13. We then activate it using your serial number by referring to these steps:

1. Uninstall Nitro Pro from your computer by going to Control Panel > Programs > Programs and Features then reboot the machine. 

2. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

3. Download and install Nitro PDF Pro 13 by downloading the installer from this page:  https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.53.3.1073/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.53.3.1073/en/retail/nitro_pro13_ba_x64.msi

4. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation, and entering your NEW serial number 5049xx-xxxxxx-848939

Thank you for choosing Nitro and I hope this helps.

[Yann Jaudouin]

Hi Allain,

Thank you for answer. I prefer to work with Nitro v8 rather than v13. How to proceed?

 

Thanks a lot

 

[Allain Umailin]

Hello @Yann Jaudouin,

Please note that we no longer support Nitro Pro 11 and older versions as their activation servers have been shut down which is why their installers are no longer available for download. 

With this, we highly recommend install Nitro PDF Pro 13 and activating using your newly purchased serial number.

Thank you for choosing Nitro and I hope this helps.