Activation / Deactivation account

[Chris Muller]

Hi Good Day

 

Having trouble navigating the website to deactivate an account and following the instructions in the activation panel in Nitro Pro 12.

 

the URL is provides to activate is not functioning and if I type it out manually it it takes me to the below page which is also unintuitive.

 

https://www.activationportal.me/selfservice/activation.aspx?cid=7267&pid=7275&Type=1&Lang=en-GB

 

Any Assistance would be greatly appreciated.

 

 

[Allain Umailin]

Hello @Chris Muller,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12? This matters because our business installers are different from the online ones.

Lastly, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.